Risk Management

Risk Management

Risk Management

SMART Risk Management (RMA) software is available as On-Premise (licensed software) or On-Demand (SaaS) and is used to centrally identify, evaluate and prioritize organizational risks; plan and implement mitigation projects and mitigation controls; and help in monitoring key risk indicators across IT, finance, operations, and legal units organization.

Our RMA software helps in risk evaluation efforts using risk registers, calculates risk score based on likelihood and risk impact. While working on risk registers you can create risk mitigation plans. With SMART workflow you can track status of risk treatment plans and ensure timely mitigation of risks. Based on the type of Risk, the system also specifies the recommended ISO/IEC standard controls, which can be used for closure of risk. Automated workflow system can raise escalation alerts to appropriate personnel, if risks are not mitigated within agreed time limits.

SMART Risk Management Solution is part of Governance and Risk Compliance software suite, which has audit and compliance management modules, which allows seamless integration with other mitigation related processes such as audit findings - corrective actions, improvements, polices and change management.

SMART Risk Management tool includes the following integrated modules

  • Risk Register Management
  • Risk Treatment Plan Management
  • Control Objectives & Controls Management
  • Compliance Management for CAPA/Remediation Management
  • Policy Management
  • Knowledge Management
  • Workflow Engine
  • Dashboards & Reports

FEATURES

  • Configurable workflows are available for implementing and approving mitigations plans
  • Risk parameters such as likelihood, risk impact can be easily configured in master data’s
  • System provides recommended authoritative controls based on Risk Category and Type
  • Organize risks based on number of different color code criteria’s such as risk categories, types, business impact, priority and many more
  • Risk Resolutions can be done using Risk Treatment plans and relations can be established to with CAPA, Change Management, Polices and Documents, Training, etc.
  • Create Tasks to assign work to responsible persons or groups
  • Attach unlimited activity notes or tasks
  • Easily perform evaluations of financial, brand/reputation, operational, and compliance impact and more
  • Customizable software allows you to adopt as per your organizational needs.

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.