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Implementations
Integrations

SMART Service Desk

Greatly reduce service management costs with our flexible modular licensing models

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PRODUCTS

“Be SMART & use Next Generation Service Automation system”

  • ITSM is a flexible and robust solution to manage entire service management life cycle
  • SACM extends conventional Asset Management.
  • GRC solution integrates with ITSM platform to achieve IT Governance goals.
  • CRM achieves reduction in cost, higher profitability and deliver ROI.
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CERTIFICATIONS

“Choose PINK Elephant Certified ITIL Service Desk “

  • SMART Service Desk - ITSM is now awarded with the Pink VERIFY™ 2011 certification for the following 11 processes.
  • SMART Service Desk is also listed in Gartner Front Runners Software Advice continuously for 2 years i.e. 2017 and 2018.
  • Capterra awarded SMART Service Desk as the “Best Functionality” software based on the reviews and feedback from the end user community.
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SOLUTIONS

“Solutions to suites your business needs – Out of the Box”

SMART Service Desk Solutions has helped several organizations small, medium & enterprise, offer exceptional service for employees and customers. Here are some of the solutions that were successfully configured and deployed at various customer place across the globe.

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MOBILE APPS

“Provide service anytime, from anywhere using SMART Mobile Apps”

SMART Service Desk Mobile Apps, provides true mobility to employees and support staff to access data related to all key ITIL Processes such as incidents, service requests, problems and change management. Ready to use real time Dashboard within SMART Service Desk mobile apps ensure management and support staff have up to date statistics.

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INTEGRATIONS

“Integrate your applications to provide SMART Seamless Support”

  • SMART Service Desk provides APIs Application Programming Interface to integrate with any third party software.
  • SMART Service Desk has built in live chat software for seamless & instant communication to provide rapid resolutions.
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CUSTOMERS

“SMART companies using SMARTified Service Desk”

SMART Service Desk is implemented for customers from various domains such as banking, government organizations, oil & gas, retail, trading, manufacturing, environmental and other line of business companies by IT, HR, Operations and Service Departments. Our technology and professional services implementation partners provide best-in- class implementation services globally.

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PRODUCT FEATURES

“SMART & Simplified Service Automation – to get started on the go”

  • An Enterprise level ITSM Solution with both On-Premise and Cloud. Currently being used by more than 1 Million Users worldwide
  • Flexi Screens - Adding Fields to Screen at Run-time - codeless programming.
  • Security – Role based security to control data and access permission.
  • Workflow & Automation - Easy to Configure Workflow rules tailored to your business processes including Multi-level app
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About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.