Governance, Risk and Compliance

Governance, Risk and Compliance

Governance, Risk and Compliance

SMART GRC solutions are designed and built as one, unified and integrated governance, risk management and compliance product suite, which is also integrated with SMART Service Desk IT Service Management Suite.

Integration of ITSM & GRC Platforms allows you to successfully achieve IT Governance goals while managing services, assets and risks as per business and regulatory requirements. SMART GRC platform is simple to use and provides considerable additional efficiencies and financial benefits.

SMART GRC platform automates work associated with the documentation and reporting of the risk management and compliance activities. In summary it is a software designed to help Chief Auditors, Internal Auditors, risk managers, compliance managers, legal & IT governance professionals.

You can now document your any of the control frameworks/standards; such as COBIT, ISO 27001, ISO 20000, ITIL V3 2011, ISO 9000 to assess design and operational effectiveness, and respond to policy and regulatory compliance issues


  • Achieve Efficiency improvements in your operational governance, risk management and compliance activities.
  • Save time, implement the comprehensive GRC solution in weeks.
  • Achieve integration across different GRC initiatives.
  • Zero operational footprint, operates over a standard web browser and mobile apps.
  • Offline access is also available to assist auditors, perform audits in remote areas, were no network or internet connectivity is available.
  • Align corporate objectives with structured governance, risk management, and compliance processes
  • Ability to modify forms, without need for customization.
  • Built-in workflow to perform escalations, to ensure compliance issues are resolved within specified time targets
  • Ready to use out of the box audit and risk compliance reports along with auto reports scheduling feature. Adhoc reporting capability is also available
  • Save time and resources to collect information
  • Enhanced visibility in management of risk using dashboards


  • Risk prioritization using heat maps
  • Centralized process for creating and managing policies
  • Provides structured workflows for the identification and assessment of Risks
  • Project driven audits
  • Role based security
  • Continuous monitoring involves activities related to identifying and creating key risk and controls indicators
  • End-to-end compliance process for stock option policies, internal policies, etc

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.