it service management

IT Service Management

SMART Service Desk - IT Service Management Suite is a flexible and robust solution that can be deployed via Purchased On-Premise, Subscription On-Premise and Cloud Subscription, with the portability to switch. It is simple, yet comprehensive; highly configurable ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle across. We offer an integrated and modular solution that is designed to support multiple languages.


  • Choose between On-Premise or On-Demand (SaaS) Offering, as per your convenience.
  • Faster Implementations, you can get you up and running from day one.
  • Reduce IT support costs through self-service and user feedback using surveys.
  • Enhance staff productivity and consistency by automating processes, policies, procedures & tasks.
  • Eliminate recurring incidents through embedded problem & knowledge management processes.
  • Integration available with SMART Quality Management System to meet ISO 9001, ISO 27001 & ISO 20000:2011 requirements.
  • Guaranteed Reduction in support Costs & Reduce Your TCO Access to all modules in an integrated manner.


  • Single and Multi-Tier Account Management support
  • Ease of Customization and Administration without programmers
  • Comprehensive Service Catalog to support Incident or Request Models
  • Automatic Ticket Dispatch with Business Workflow Automation
  • Automatic email to ticket conversion
  • Integrated with Active Directory, MS Exchange, Twitter, VOIP and any Contact Center solution
  • Service Level Agreements can be defined, monitored for compliance, and tracked for performance
  • Predefined templates for recurrent incidents
  • Customizable thresholds for automated escalation
  • Built in reporting and configurable Dashboards