IT SERVICE MANAGEMENT

ITSM Product

IT Service Management

SMART Service Desk - IT Service Management Suite is a flexible and robust solution that can be deployed via Purchased On-Premise, Subscription On-Premise and Cloud Subscription, with the portability to switch. It is simple, yet comprehensive; highly configurable ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle across. We offer an integrated and modular solution that is designed to support multiple languages.

Benefits

  • Choose between On-Premise or On-Demand (SaaS) Offering, as per your convenience.
  • Faster Implementations, you can get you up and running from day one.
  • Reduce IT support costs through self-service and user feedback using surveys.
  • Enhance staff productivity and consistency by automating processes, policies, procedures & tasks.
  • Eliminate recurring incidents through embedded problem & knowledge management processes.
  • Integration available with SMART Quality Management System to meet ISO 9001, ISO 27001 & ISO 20000:2011 requirements.
  • Guaranteed Reduction in support Costs & Reduce Your TCO Access to all modules in an integrated manner.

FEATURES

  • Single and Multi-Tier Account Management support
  • Ease of Customization and Administration without programmers
  • Comprehensive Service Catalog to support Incident or Request Models
  • Automatic Ticket Dispatch with Business Workflow Automation
  • Automatic email to ticket conversion
  • Integrated with Active Directory, MS Exchange, Twitter, VOIP and any Contact Center solution
  • Service Level Agreements can be defined, monitored for compliance, and tracked for performance
  • Predefined templates for recurrent incidents
  • Customizable thresholds for automated escalation
  • Built in reporting and configurable Dashboards

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.