System Asset & Configuration Management

SACM Product

System Asset & Configuration Management

SMART System Asset & Configuration Management (SACM) aims to provide reliable up-to-date details about IT Infrastructure to support the IT Service Delivery and Support process. With SMART SACM you can, Improve ticket resolution times by providing up-to-date asset information to support staff.

SMART Asset Discovery agent automatically populates the CMDB as well as the relationships between configuration items (CIs). SMART Service Desk Configuration Management goes beyond conventional Asset Management, by keeping technical information on CI’s baseline, CI’s statuses, Ownership and Location details. SMART SACM is integrated with Incident, Work Order, Service Request, Problem, Change & Release Management Modules, which allows users to link the CI / Computer Asset for which the ticket is created.

SMART SACM can be integrated with Microsoft System Center Operations Manager (SCOM) 2012 to convert system Alerts into Incident Tickets and along with System Center Configuration Manager (SCCM) to populate discovered IT Assets into SMART CMDB.

SMART SACM will offer following benefits

  • CMDB Software for CI Discovery Captures the IT Infrastructure info such as hardware, software & services installed.
  • Ensure Licensing Compliance Reconcile licensed software with installed software.
  • Assistance in Migration projects Effortlessly analyze the current state of your IT Setup and plan any necessary hardware/software upgrades in advance.
  • Help Service desks Supports your technical support team in diagnosis of problem by providing information on hardware and software components installed on every workstation.
  • Integrated Remote Assistance Indispensable remote control software that allows you to manage any PC/Laptop/Servers remotely from SMART CMDB Console, and allows you to have audio and text chat with end users.
  • Automated Asset Discovery & Tracking
  • Flexible Deployment and Integration with third party tools
  • Better cost management of services
  • Provides a unified platform for asset and service management.
  • Improved planning and delivery of changes and releases
  • Ensure Licensing Compliance
  • Integrated Remote Assistance
  • Assistance in Migration projects
  • Powerful Analytic Dashboards

Features

  • Support the management and use of CI baselines
  • Integrated with Incident, Problem, Change, Release Management to enable the creation and maintenance of the linked relationships between CI Records and associated process records
  • Supports recording of CI details of varying complexity (from simple to complex)
  • Supports complete asset lifecycle management – end to end
  • Vendor and Manufacturer profiles tracking
  • IT Asset Discovery - Automated hardware and software detection
  • Ability to discover, verify, record, and control all Configuration Items (CIs) through their entire lifecycle
  • Tracks all important CI Technical Attributes like Processor info, hard disks & RAM capacity
  • Tracks all important software information such as applications installed, service packs, update...etc for each asset.
  • License Management
  • Link assets to help desk tickets
  • Provides a unified platform for asset and service management.
  • Link assets to owners/locations/departments

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.