SMART Service Desk v11, has 11 processes complying with the latest ITIL® 2011 guidelines set by PinkVERIFY and the ITIL Software Scheme (ISS) from AXELOS for documentation.
SMART Service Desk - ITSM is now awarded the PinkVERIFY™ 2011 certification for the following 11 processes:
- Incident Management
- Problem Management
- Change Management
- Request Fulfillment
- Service Level Management
- Knowledge Management
- Service Portfolio Management
- Service Catalogue Management
- Event Management
- System Asset and Configuration Management
- IT Service Continuity Management
About Pink Elephant
Pink Elephant (www.pinkelephant.com) is a global leader in ITIL certification and IT service management education, consulting and conferences. Pink Elephant is proud to be celebrating 20 years of ITIL experience - more than any other supplier.