SMART Support Desk
The SMART Support Desk is built to effectively manage support related activities including customer complaints, cases & inquiries. Both support agent and end user can use SMART Mobile apps to track their ticket status and update the same accordingly on the go. It comes with an inbuilt workflow system to ensure that SLA Alerts are triggered to the respective users.
SMART Field Service Desk
SMART Field Service Desk is designed considering the fact that most of the time support agents will be on the field and hence they need a robust & easy to use mobile application to manage their daily activities so that both support department and end users are informed timely.